Shipping & Returns

Shipping your package

Packages are usually delivered to the courier within 18 working days after receipt of payment and approval of the graphic draft sent by our graphic office, while for deliveries of non-personalized products the times indicated within the product characteristics are intended to be working and useful for making delivery to the courier.

Shipping costs include packaging and postage costs. The packaging costs are fixed, while the transport costs vary according to the total weight of the shipment. We recommend that you group your items into one order. We cannot group two separate orders executed separately, and shipping costs will be applied to each of them. Your package will be sent under your responsibility, but special attention is paid to fragile items.

The boxes are reasonably sized and your items are well protected.

The material always travels at the risk and peril of the Customer, even when it is returned free of charge and even if the shipment is insured, it being agreed that each shipment is carried out on behalf of the Customer. It is therefore up to the Customer to carry out the necessary qualitative and quantitative checks of the goods at the time of acceptance, reporting in writing on the delivery documents any anomaly and having the carrier countersign them, in order to allow P&F Packaging & Food srl to exercise the right of recourse.
In case of impossibility, the Customer is obliged to accept the goods subject to subsequent verification of quality and quantity.
P&F Packaging & Food srl reserves the right to choose the carrier without this constituting a derogation from the provisions of the previous paragraph. In any case, damages or indemnities for various reasons for non-compliance with the delivery deadline are excluded.

Together with the products, their containers and packaging materials are also definitively transferred, at the price and conditions in force at the time of shipment. The collection and disposal of empty containers and / or semi-finished products are, at every stage, the responsibility of the user of the product (Presidential Decree no. 915/1982).